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At Artcozyboutique, we are committed to delivering high-quality web development services that meet your expectations. This Return Policy outlines the terms and conditions regarding refunds, cancellations, and project modifications for our services.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. This policy applies to all services provided by Artcozyboutique, including but not limited to web design, web development, e-commerce solutions, and ongoing maintenance services.
All projects begin with a signed service agreement that outlines the scope of work, deliverables, timeline, and payment terms. A deposit is typically required before work commences, with the amount varying based on the project scope and complexity.
The initial deposit is non-refundable once work has begun, as it covers the time and resources allocated to your project, including initial consultations, research, planning, and the commencement of design or development work. This deposit secures your project slot in our schedule and compensates for the opportunity cost of declining other projects.
Cancellation Before Work Begins: If you decide to cancel your project before any work has commenced, you may receive a full refund of your deposit minus a 10% administrative fee to cover the costs of contract preparation, initial consultations, and administrative processing.
Cancellation After Work Has Begun: If you choose to cancel your project after work has started, you will be charged for all work completed up to the point of cancellation. This includes design mockups, development work, content creation, and any third-party services or licenses purchased on your behalf. The remaining balance, if any, after deducting the value of completed work, may be refunded at our discretion.
Cancellation During Development Phase: If cancellation occurs during the active development phase, you will be billed for all hours worked, materials purchased, and third-party services acquired. Any remaining deposit after these deductions will be refunded within 30 business days.
Refunds may be considered under the following circumstances:
Non-Delivery of Services: If we fail to deliver the agreed-upon services within the timeline specified in the service agreement, and this delay is solely attributable to Artcozyboutique, you may be eligible for a partial or full refund depending on the extent of the delay and work completed.
Material Breach of Contract: If we materially breach the terms of our service agreement and fail to remedy the breach within a reasonable timeframe after being notified, you may be entitled to a refund of payments made for undelivered services.
Quality Issues: If the delivered work significantly deviates from the agreed specifications and we are unable to correct the issues within a reasonable revision period, a partial refund may be considered based on the extent of the deviation and the work completed.
The following items and services are non-refundable under any circumstances:
Third-party services, licenses, or subscriptions purchased on your behalf, including but not limited to domain registrations, hosting services, SSL certificates, premium plugins, themes, stock images, fonts, or any other third-party resources.
Completed and delivered work that meets the specifications outlined in the service agreement, even if you change your mind about the project or decide to pursue a different direction.
Time spent on consultations, meetings, project planning, research, and communication, regardless of whether the project proceeds to completion.
Custom development work that has been completed and delivered, including custom coding, database design, API integrations, and other technical implementations.
Revisions that exceed the number agreed upon in the service agreement. Additional revision requests beyond the agreed scope are billable and non-refundable.
We understand that projects may evolve, and we strive to accommodate reasonable changes and revisions. Each project includes a specified number of revision rounds as outlined in the service agreement. These revisions allow you to request changes to the design, layout, content, or functionality within the agreed scope.
Revisions must be requested in writing and should be specific and detailed to ensure we can address your concerns effectively. Vague or unclear revision requests may result in delays or additional charges if multiple attempts are needed to understand your requirements.
Requests for changes that fall outside the original project scope, including additional pages, features, functionality, or significant design alterations, will be considered as additional work and will be quoted separately. Such changes may also impact the project timeline and will require a separate agreement and payment.
Project timelines are estimates based on the information provided at the start of the project and assume timely feedback and approval from you. Delays caused by late feedback, delayed content provision, or changes in project scope may result in extended timelines.
If a project is delayed due to circumstances beyond our control, including but not limited to client delays, third-party service issues, or force majeure events, we will not be held liable for any resulting damages or losses. In such cases, no refunds will be issued for time-related delays.
If you fail to respond to our communications or provide necessary materials within 30 days, we reserve the right to consider the project abandoned. In such cases, all payments made are non-refundable, and we may close the project and reallocate resources to other clients.
To request a refund, you must submit a written request via email to support@artcozyboutique.world, clearly stating the reason for the refund request and providing any relevant documentation or evidence to support your claim.
All refund requests will be reviewed on a case-by-case basis. We will investigate the circumstances surrounding your request and respond within 10 business days with our decision. If your refund request is approved, the refund will be processed within 30 business days from the date of approval.
Refunds will be issued using the same payment method used for the original transaction. If this is not possible, we will work with you to arrange an alternative refund method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
We are committed to resolving any disputes or concerns amicably and professionally. If you are dissatisfied with our services or have concerns about billing or refunds, we encourage you to contact us directly so we can work together to find a satisfactory resolution.
In the event that a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action. Mediation will be conducted by a mutually agreed-upon mediator in Dublin, Ireland, and both parties will share the costs equally.
If mediation is unsuccessful, any legal disputes arising from this Return Policy or our services will be subject to the exclusive jurisdiction of the courts of Ireland, and will be governed by Irish law.
For ongoing maintenance and support services, payments are made on a recurring basis (monthly, quarterly, or annually as agreed). These payments are non-refundable once the service period has begun.
If you wish to cancel a maintenance or support agreement, you must provide written notice at least 30 days before the next billing cycle. Cancellation will take effect at the end of the current paid period, and no refunds will be issued for the current period.
If we are unable to provide the agreed-upon maintenance or support services due to circumstances within our control, you may be eligible for a pro-rated refund for the unused portion of the service period.
Upon full payment of all invoices, you will receive full ownership and rights to the final delivered work, excluding any third-party components, libraries, or frameworks that are subject to their own licenses.
If a refund is issued and the project is cancelled, all intellectual property rights to any work created remain with Artcozyboutique. You will not have the right to use, reproduce, or distribute any designs, code, or materials created during the project.
In cases where partial payment has been made and work has been delivered, we retain the right to showcase the work in our portfolio unless otherwise agreed in writing.
Artcozyboutique shall not be liable for any failure or delay in performing our obligations under any service agreement due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
In the event of a force majeure situation, we will make reasonable efforts to notify you as soon as possible and will work to resume services as quickly as circumstances permit. No refunds will be issued for delays caused by force majeure events.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Return Policy.
We encourage you to review this policy periodically to stay informed about our refund and cancellation terms. The date at the top of this policy indicates when it was last updated.
If you have any questions about this Return Policy or wish to discuss a refund or cancellation, please contact us:
Artcozyboutique
WebStudio, Ashgrove House, Ashgrove Industrial Estate, Ashgrove,
Kill Ave, Dún Laoghaire, Dublin, A96 N9K0, Ireland
Email: support@artcozyboutique.world
Phone: 083 474 2703
We are committed to providing excellent customer service and will work with you to address any concerns or issues you may have regarding our services or this Return Policy.